Field Service and Technical Advising Specialist

Job description

Job Title

Field Service and Technical Advising Specialist Industry Focus Group : Freight Service Operations Business Segment : Wabtec South Africa Technologies Job Function : Service Job Family : Field Services and Maintenance Band : Grade

Role Summary

Responsibilities Provide guidance with customers to ensure all the required tools are available.

• Provide recommendations on the maintenance material requirements
• Provide the job training on locomotive systems and product safety
• Provide guidance on how to use Wabtec digital & mechanical tools Advice & coaching during troubleshooting of faults and diagnosis Advice & coaching during scheduled maintenance
• Perform failure root courses analysis
• Analyses of failure trends using collected locomotives data
• Ensure environmental health and safety awareness during repairs and maintenance.

Locomotive data collection and management/shop advisor Desired Characteristics

Willingness to work various shifts & various days Experience and proficiency with a PC, email as well as Microsoft office applications

• Ability to work in railroad locomotive shop environment Professional demeanor and appearance representing Wabtec’s to multiple customers
• Strong oral and written communication skills
• Ability to speak, read and write English fluently Technical experience in a locomotive’s maintenance or production environment Rail industry knowledge and work experience Experience in a customer technical services role
• Strong interpersonal and leadership skills Effective team member and contributor
• Ability to travel 80% of time locally and regionally
• Ability to relocate

Qualifications

Tertiary education in Engineering or applicable technical training together with 5 years applicable experience in the railway industry