Service System Engineer (m/w/d) - Brakes

Job description

Who will you be working with? You will be part of a cross‑functional Technical Services Group (TSG) working closely with customer stakeholders, project teams, and Original Equipment (OE) engineering departments. The team supports critical train systems such as Brakes (primary focus), with exposure to other commodities including Couplers, HVAC, and Doors, depending on workload and priorities.You will collaborate daily with customers, internal engineering, project management, service teams, and supply chain to ensure safe, reliable, and on‑time delivery of technical solutions across the fleet lifecycle.

How will you make a difference? As a member of the Technical Services / Engineering Support group, you will act as the main technical interface for customers on brake systems and related equipment. You will translate customer technical requirements into engineering specifications, support issue resolution and safety cases, and ensure technical readiness across projects.Your role directly impacts customer satisfaction, system safety, and on‑time delivery by bridging communication between customers, project teams, and OE engineering while supporting tenders, upgrades, and ongoing fleet operations.

What will your typical day look like?

• Act as the main technical entry point for customers and internal stakeholders for brake systems
• Provide technical support for customer issues, safety cases, and urgent (“hot”) issue resolution
• Translate customer requirements into product‑specific engineering specifications
• Create and maintain technical documentation, including specifications, interface definitions, and integration plans Prepare Bills of Materials (BOMs) and technical documentation for standard solutions, upgrades, and obsolescence management
• Conduct feasibility and fleet assessments for custom engineering requests
• Manage spare parts activities, including drawing updates and BOM changes
• Support onsite service activities such as repair, overhaul, and upgrades
• Participate in project technical reviews, customer meetings, and tender preparation
• Support the Technical Customer Interface (TCI) with system expertise
• Ensure on‑time delivery (OTD) of project execution from a technical perspective

Qualifications

What do we want to know about you? Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field. Minimum 5 years of hands-on experience with braking systems (design, maintenance, or service) or similar heavy industry equipment. Fluent in German and English Experience working with ERP/MRP systems for spare parts and BOM management. Understanding of obsolescence management and product lifecycle principles.

Excellent communication skills with the ability to engage directly with customers and internal teams. Strong analytical thinking and problem‑solving abilities. Experience working cross-functionally with engineering, project teams, and service groups. Ability to manage workload, prioritize effectively, and work under time pressure. Flexibility for onsite support and travel, as needed.