Control Room Operator

Job description

SCOPE/JOB OBJECTIVE We are seeking a Control Room Operator to join our team at Wabtec Digital Mine. The Control Room Operator plays a critical role in monitoring and coordinating field operations to ensure safety, efficiency, and compliance. This position is responsible for real-time data tracking, incident reporting, and communication between field teams and management. The role supports operational continuity and contributes to the overall performance of the business.

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail industries. The Digital Mine business unit focuses on transforming mining operations through advanced digital technologies, including safety systems, productivity solutions, and data-driven insights. Our mission is to help mining companies operate more efficiently, safely, and sustainably.

DUTIES AND RESPONSIBILITIES

• Monitor operational systems and respond to alerts and incidents.
• Ensure daily reports are completed accurately and submitted on time.
• Communicate with field teams to coordinate responses and relay instructions.
• Maintain accurate logs of incidents, communications, and system status.
• Escalate issues to relevant departments or managers as required.
• Support the compilation of weekly and monthly operational reports.
• Assist in implementing and maintaining control room procedures and protocols.
• Perform ad hoc tasks as assigned by management.

WORKING RELATIONSHIPS Internal

• Operations Manager – reporting and escalation.
• Field Technicians and Team Leads – coordination and communication.
• HSE Administrator – incident reporting and compliance.
• Account Manager – data sharing and client reporting.

External

• Clients – communication during incidents or operational updates.
• Service Providers – coordination during maintenance or breakdowns.

Qualifications

Certificate or Diploma in Operations, Safety, or a related field.