Inside Sales Representative

Job description

Inside Sales - Communications & Security Solutions (CSS)

Anixter Australia Sydney Location Location Note

This position is currently based at our Silverwater office. As part of our continued growth, we are planning an office relocation in 2027 to support our evolving business. The Role We’re looking for a proactive, customer‑focused Inside Sales Representative to join our collaborative team delivering B2B Security, Networking, Datacom, and Telecom product solutions. If you’re energised by customer interaction, enjoy being busy, and get satisfaction from making things happen, this role is made for you.

Why This Role Matters As a key point of contact for integrator customers, you’ll support our Outside Sales team to manage day-to-day customer needs, provide product solutions, and a seamless customer experience. Your ability to handle enquiries, resolve supply challenges, and spot opportunities strengthens relationships and supports revenue growth.

What You’ll Do

Customer Enquiries: Handle inbound calls and emails with prompt, accurate support.

Order Management

Create and process orders with high accuracy.

Fulfilment Coordination

Verify orders, manage fulfilment, and communicate stock, lead times, and delivery updates.

Product & Solution Selling

Recommend products and alternatives that meet customer needs, while driving upsell and cross‑sell opportunities.

Value‑Added Services

Promote Wesco Anixter’s supply chain service offerings, including kitting and project staging Quoting: Support Outside Sales to prepare, issue, and follow up on quotations.

Order Status Management

Monitor open orders, backorders, and expediting requirements.

Internal Collaboration

• Work with outside sales, operations, technology support, inventory, and suppliers to resolve issues and deliver outcomes

What Success Looks Like

• Strong, trusted customer relationships Accurate and timely order processing Proactive, solution‑based selling Clear, professional communication at every stage, predominantly via phone Effective qualification and development of opportunities Smooth coordination with internal teams Reliable ownership of customer commitments

What You Bring

• Strong phone presence with the ability to sell
• Excellent written and verbal communication skills Experience in a fast‑paced customer service or inside sales environment Technical aptitude with a willingness to learn products, system design, and solutions
• Excellent administration and organisational skills Inside Sales or relevant experience in a technology/wholesale distribution environment (highly regarded) Experience in, or an understanding of, the security, telecommunications, infrastructure cabling, networking, or related technology industries (preferred).

About Wesco Anixter We build, connect, power, and protect the world. Wesco Anixter is the international go-to-market brand of Wesco, combining the scale and resources of a global organisation with strong local knowledge and in-country expertise. In Australia and New Zealand, our businesses operate across commercial sales, distribution, security, networking, communications, and data centre solutions, as well as the manufacture of unified video, access, and security systems.

This role sits within our legacy business, under Anixter Australia.