Strategic Account Manager

Job description

As a Strategic Account Manager, you will build and maintain relationships with key strategic customers that are critical to the organization’s long-term success. Leveraging your experience in the utility industry and/or MRO, you will drive account growth by identifying cross-sell, upsell, and repeat sales opportunities while delivering solutions that address customer needs. You will work closely with internal teams and customers to resolve issues, strengthen partnerships, and ensure a high level of customer satisfaction.

Responsibilities

Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts. Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment. Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.

Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share. Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities. Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.

Participates in solution development efforts that best address customer needs. Engages supplier sales resources to enlist their support and create solutions.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management History of success maintaining and developing key relationships
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources
• Ability to understand where potential exists in assigned accounts and can recognize and create opportunities
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
• Strong negotiation and problem-solving skills
• Proficiency with CRM software and Microsoft Office Self-starter and able to work efficiently under pressure Experience in executing in a matrix organization managing multiple stakeholders and projects
• Ability to travel up to 25 - 50% #LI-A1