(USA) Member Frontline

Job description

• Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation making efforts to meet membership goals and promoting the value of Sams Club products and servicesEnsures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns zoning the area arranging and organizing merchandise and identifying shrink and damagesProvides member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise resolving member issues and concerns promoting Sams Club products and services providing guidance and support to members regarding member selfservice technology processing member purchases assisting members with payments according to company policies and procedures for different membership and payment types assisting members with transactions utilizing belted registersComplies with company policies procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy: and applying these in executing business processes and practicesCompletes work assignments and priorities by using policies data and resources collaborating with managers coworkers customers and other business partners identifying priorities deadlines and expectations carrying out tasks communicating progress and information determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedbackRespect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talentRespect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influenceRespect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishmentsAct with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around usAct with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparentServe our Customers and Members
• Delivers results while putting the customer firstServe our Customers and Members
• Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholdersStrive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
• Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

Qualifications

Working with mobile retail applications Customer Service Retail experience including operating front end equipment (for example, cash register)