Senior Analyst, Strategic Account Management- Customer Relationship Management

Job description

Develop and maintain strong relationships with clients and key stakeholders to support business objectives and customer retention. Collaborate with cross-functional teams to deliver product knowledge and tailored solutions that meet client needs. Lead root cause analysis and resolve onboarding issues to ensure seamless client integration and satisfaction. Drive process improvements and support execution aligned within organizational goals.

What you'll bring.. Proven ability to manage stakeholders, build strong relationships, and communicate effectively across audiences. Strong analytical capabilities, including data analysis, root cause analysis, and use of business metrics to inform decisions and drive meaningful action Experience leading client onboarding efforts and identifying integration opportunities between customer needs and internal business initiatives.

Solid business acumen with an understanding of industry trends and business P&L fundamentals. Experience using productivity and analytical tools, including Excel, Outlook, and AI-enabled technologies A continuous improvement mindset, with the ability to identify and propose process improvement opportunities Strong written and verbal communication skills, with ability to clearly convey insights and recommendations to stakeholders.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : - Stock

Qualifications

Option 1

Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area.

Option 2

2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.