(USA) Manager, Incubation & Onboarding

Job description

Role summary

The (USA) Manager, Incubation & Onboarding leads the development and execution of marketplace strategies, overseeing customer relationship management and operational performance. This role manages the end-to-end partner onboarding process, ensuring seamless integration and technical support to optimize seller satisfaction. Collaborating cross-functionally, the manager drives continuous improvements, monitors key metrics, and supports team development while maintaining compliance with company policies and ethical standards.

The position requires strong leadership to foster accountability, enhance marketplace functionality, and deliver results aligned with Walmart’s mission and values.

About the team

The WFS Strategic Onboarding Team delivers a personalized onboarding experience for high-value Walmart Marketplace sellers adopting Walmart Fulfillment Services. The team manages the seller journey from referral to successful launch, assisting with registration, item conversion, shipment creation, and inventory launch. They identify and resolve barriers, collaborate with cross-functional partners, and escalate systemic issues to ensure timely adoption.

Focused on accelerating launch time, increasing seller conversion, and supporting long-term growth, the team also provides valuable feedback to Product, Operations, and Business Development to enhance the overall onboarding process.

What you'll do

Oversee marketplace strategy, managing forecasts, performance metrics, and daily eCommerce operations to ensure optimal functionality and customer satisfaction. Lead end-to-end partner onboarding, including account setup, product integration, and technical support to drive seamless marketplace participation. Collaborate cross-functionally with internal teams and external partners to identify and implement process improvements and resolve onboarding challenges.

Develop and maintain strong relationships with key stakeholders, providing coaching and mentorship to support team growth and performance. Ensure compliance with company policies, ethical standards, and operational procedures while promoting continuous learning and accountability.

What you'll bring

Proven experience in managing customer relationships and marketplace operations with a focus on performance and strategic objectives. Strong expertise in client onboarding processes, including technical integration and issue resolution. Demonstrated ability to collaborate cross-functionally and manage external partnerships to drive business results. Excellent communication skills to influence and engage stakeholders at various levels.

Proficiency in developing and maintaining operational reports and metrics to support decision-making. Commitment to ethical standards, integrity, and fostering a high-performing team environment. Adaptability and a continuous improvement mindset aligned with agile methodologies. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include : - Stock