Vodafone Egypt- Customer Care Advisor

Job description

Apply now and join what is more than just a job!

• Acts as a first point of contact with Customers to support in any inquiries
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets Good Communication Skills Excellent Command of the English language Strong Commitment and Dedication Age: Maximum
• 30 years Only graduated with bachelor's degree Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)

It is also a Plus if you have: -Previous Experience in Mobile Internet and/ or ADSL support. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.