VodafoneThree - Senior Manager, Partner & Contract Management

Job description

Working hours

Full time 37.5 hours per week - Monday to Friday Own and lead the Network business relationship with the relevant L2 organisation, acting as the primary interface for partner, contract and commercial governance matters. Lead, coach and prioritise a team of Partner Managers, setting clear objectives, managing performance and building capability across partner and contract management disciplines. Manage strategic partner relationships across the assigned Network domain, ensuring relationships are tiered, governed and aligned to business criticality, risk and value contribution.

Ensure commercial agreements deliver their intended value, protecting Networks from commercial, operational, financial and compliance risk. Drive contract lifecycle management, including governance, change control, renewals, service credits, obligations tracking, performance management and issue resolution. Partner with Supply Chain, Legal, Finance, delivery teams and L2 stakeholders to support sourcing activity, commercial decisions, contract handover and in-life management.

Establish and maintain robust partner governance, including regular business reviews, risk reviews, partner performance reporting and escalation routes. Provide insight on partner landscape, market dynamics, spend, performance and risk to enable informed Network leadership decisions. Strong experience in partner management, supplier relationship management, contract management, procurement, commercial governance or a related Networks environment.

Proven people leadership capability, with experience setting direction, managing performance, coaching others and delivering outcomes through a team. Good understanding of telecoms Networks, managed services, supplier ecosystems and the operational dependencies that underpin reliable network delivery. Strong commercial acumen, including knowledge of contract obligations, change control, service credits, performance regimes, risk management and value realisation.

Ability to build credibility with senior L2 stakeholders and partner leadership teams, influencing across organisational boundaries to secure decisions and resolve issues. Confident using data, MI and governance outputs to identify trends, manage risk, track partner performance and recommend corrective action. Experience working in complex, matrixed organisations with multiple stakeholders, competing priorities and high levels of operational and commercial dependency.

Demonstrable commitment to compliance, auditability, ethical supplier management and continuous improvement of processes, tools and controls.