IT Support Engineer (m/f/d) for Vantage Towers

Job description

L2 Application Support & Operations

You perform day-to-day L2 support, maintenance, monitoring, and troubleshooting for vital business applications (CRM, ERP, billing systems, API gateways), ensuring high operational availability.

Incident Management & Problem Reduction

You manage incident resolution, problem management, configuration changes, and batch processing, proactively driving down trouble tickets and service request trends.

Automation & Process Efficiency

You identify automation opportunities, streamline operational workflows to reduce costs, and deliver measurable performance improvements against operational KPIs.

Technical Roadmaps & Capacity Planning

You lead WAR ROOM investigations and contribute to technical roadmaps through systematic capacity planning and hardware assessments.

Vendor & SLA Governance

You align with internal support teams and external suppliers in periodic governance meetings, monitoring SLAs/KPIs and handling technical escalations effectively.

Educational Background

Degree in Computer Science, Information Technology, Software Engineering, or a comparable technical qualification.

Professional Experience

Proven track record in IT system administration, cloud environments (e.g., AWS, GCP), and supporting enterprise applications in production.

Technical Skills

Strong administration experience with Salesforce Lightning Platform (CPQ, CLM, CRM), Linux system administration, networking, SQL databases, REST APIs, and monitoring tools (Prometheus, Grafana, ELK); experience with Apache Superset is a plus.

Soft Skills

Strong analytical problem-solving skills, stakeholder management capabilities, structured troubleshooting approach, and effective communication under pressure.

Language Proficiency

Fluent spoken and written communication skills in both English and Hungarian.