Senior manager, Visa Direct Commercial Readiness

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Visa Direct Commercial Readiness, Senior Manager will oversee key operational processes that support the successful enablement of Visa Direct programs. This role will manage documented processes, ensure programs coming to market are commercially ready prior to regional communication and launch, and maintain assets that support sales and solutioning functions. The Senior Manager will work cross-functionally with global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to drive process discipline, readiness, clear communications, and effective asset management across Visa Direct initiatives.

Key Responsibilities & Requirements

Manage and continuously improve documented processes that enable clients to participate in Visa Direct programs. Coordinate cross-functional inputs to validate that newly launching Visa Direct programs are commercially ready for regional communication and activation. Support commercial readiness activities, including launch preparation, issue tracking, and readiness validations. Develop and distribute communications, including emails, newsletters, and PowerPoint, ensuring high-quality information is delivered to global and regional teams with clarity, timeliness, accuracy, and alignment to business objectives.

Manage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources. Identify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency. Maintain strong documentation standards, version control, asset organization, and governance across Visa Direct materials. Translate complex program information into easy-to understand messaging and high-quality PowerPoint presentations.

Demonstrate strong program management, communication, stakeholder management, and problem-solving skills in a fast-paced, matrixed environment. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Basic Qualifications

• 6 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Minimum 5 years of experience with payments/operations analytics or equivalent
• Excellent communication, storytelling and presentation skills
• Expert level PowerPoint and advanced level Excel skills
• Critical thinker, strong organization skills, highly engaged and detail oriented
• Basic understanding of technical schemes required. Knowledge or expertise strongly preferred

Preferred Qualifications

• 8 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Experience in implementing new digital payments solutions, and experience in working with cross regional stakeholders.
• Knowledge in global money movement payment flows across payment types (card, account, wallet)
• Understanding and knowledge of Visa Direct and Global payment network Technology Stack, Visa’s Digital Assets/Capabilities, and our Acquiring and Financial institution partner ecosystem
• Skilled in the knowledge of various payment technologies and trends in new payment globally
• Strong team player, self-motivated and able to work independently, innovative thinker
• Ability to navigate in a highly matrixed global organization and drive results, ensuring that milestones are adhered to and risks to the project are called out early
• Aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
• Process oriented, with a high attention to detail and quality on both internal teamwork and external products brought to market
• Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results
• Hands-on, entrepreneurial, and nimble, while also able to navigate a globally matrixed environment
• Strong interest and experience in AI and agentic solutions Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.