Legal Operations Program Analyst

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Key Responsibilities: Training & Learning Programs: Manage the day-to-day administration and execution of Legal, Ethics & Compliance training programs and learning initiatives. Coordinate training sessions, workshops, and professional development events. Maintain annual training calendars and related program materials. Partner with presenters and subject matter experts to support development and delivery of learning content.

Monitor participation, engagement, and training effectiveness metrics. Recommend and implement enhancements to learning programs and processes.

Visa University & CLE Administration

Administer Legal & Compliance learning activities and content on Visa University. Coordinate learning assignments, curriculum updates, course enrollments, and training records. Administer CLE and MCLE participation tracking and compliance-related activities. Manage access to legal learning resources, including Practising Law Institute and other professional development tools.

Communications

Draft and coordinate new hire announcements, newsletters and program updates. Support leadership communications and department awareness campaigns. Develop communication plans supporting department initiatives and change management efforts.

Knowledge Management

Maintain department portal. Partner with content owners to ensure resources remain current, and accessible. Identify opportunities to improve content organization and information accessibility.

Reporting & Continuous Improvement

Develop and maintain training, communications, and knowledge management metrics. Support special projects and operational initiatives assigned. Drive process improvements within assigned program areas.

Shared Responsibilities

Support onboarding and department engagement initiatives. Assist with department meetings, town halls, and events. Participate in cross-functional projects and operational improvement efforts. Provide backup coverage for critical department programs. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: Bachelor's degree or equivalent. Minimum 4 years of relevant experience in legal operations, learning and development, communications, knowledge management, program management, or related fields.

Preferred Qualifications

Experience supporting training, learning, communications, or knowledge management programs. Familiarity with learning management systems and corporate learning platforms. Experience with CLE/MCLE administration is a plus. Strong writing, editing, and presentation development skills. Advanced proficiency with Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, Forms, and SharePoint. Demonstrated ability to leverage tools such as Microsoft Copilot, Harvey, and other AI-enabled solutions to improve efficiency, enhance content development, support knowledge sharing, and streamline operational processes Acts as a champion for new technologies and AI-enabled ways of working by identifying opportunities to improve processes and helping drive adoption across the organization.

Strong project management, organizational, and analytical skills. Demonstrated ability to identify opportunities for process improvement and operational efficiency. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.