Service & Installations Engineer

Job description

Purpose of the job As a Service and Installations Engineer you will be responsible for the installation, maintenance, repair, and servicing of specialized equipment and machinery. This role requires a strong technical background, problem-solving skills, and the ability to work independently or as part of a team to ensure that equipment operates efficiently and safely. The role will require travel to customer sites across a set region (South, North and Scotland), offering the opportunity to work at a variety of location and interact with a diverse range of clients.

Reports to Direct report of: Technical Services Lead

Installation

• Install and set up new equipment and machinery at customer sites or within the organization's facilities.
• Ensure that installations adhere to safety and quality standards.
• Calibrate and configure equipment to meet operational requirements.

Maintenance and Service

• Perform routine maintenance to prevent equipment breakdowns and ensure optimal performance.
• Conduct regular inspections and diagnostics to identify and address potential issues.
• Replace or repair faulty components, parts, or systems as needed.

Troubleshooting

• Investigate and diagnose equipment malfunctions or technical problems.
• Develop solutions and implement repairs to minimize downtime and maintain productivity.

Documentation

• Maintain detailed records of equipment installations, maintenance, and service activities.
• Generate service reports and documentation for internal and external use.

Customer Interaction

• Interact with customers to understand their equipment needs and provide technical support.
• Communicate effectively with clients to explain installation procedures, maintenance schedules, and repairs.

Training and Support

• Provide training and guidance to end-users or technicians on proper equipment operation and maintenance procedures.
• Offer technical support and assistance to customers via phone, email, or on-site visits.

Safety and Compliance

• Adhere to safety protocols and ensure that all work is performed in compliance with safety regulations and guidelines.
• Stay up-to-date with industry standards and certifications related to equipment operation and service. Occupational Skills and Training What previous experience or qualifications would the individual need Duties and Requirements - NVQ Level 3 or equivalent in a relevant engineering discipline, with a focus on electrical being preferred
• Holds, or has the ability to achieve, a valid ECS Gold Card (Installation Electrician or Maintenance Electrician) or the ECS HERS (Highway Electrical Registration Scheme) Card
• Strong technical knowledge and troubleshooting skills.
• Experience in equipment installation, maintenance, or repair is preferred.
• Proficiency in using diagnostic tools, software, and equipment manuals.
• Excellent communication and customer service skills.
• Ability to work independently or as part of a team.
• Attention to detail and problem-solving abilities.
• Willingness to travel to customer sites as needed.

Nuvia - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. Nuvia is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence.