Webfactory Support (French Speaker) M/F

Job description

We're looking for a Support Specialist to join our Website Support team, where you'll be part of first-line support operations, manage website workflows, and ensure seamless communication between users, stakeholders, and technical teams.

Responsabilities

Level 1 support operations; Manage website updates, user requests, and incident resolution; Serve as the communication bridge between users, stakeholders, and technical teams; Align user needs with team priorities and technical requirements; Monitor support performance and ensure service quality; Promote best practices in accessibility, security, and GDPR compliance.

Requirements and skills

Degree in Computer Engineering or a related field; Familiarity with: Incident Management: EasyVista (nice to have); Analytics: Matomo (nice to have); Knowledge of SEO, GDPR, and data privacy regulations; ITIL certification (nice to have); Fluent in English and French (spoken and written); Adaptability to new contexts and challenges; Team-oriented mindset; Strong interpersonal and communication skills; Proactive problem-solving attitude.

In this role, you’ll manage website updates, handle support requests, and play a key part in resolving incidents, all while acting as the bridge between users, stakeholders, and technical teams. You’ll have the opportunity to strengthen both your technical and communication skills in a fast-paced environment, contribute to secure and accessible digital services, and grow in a team that values ownership, collaboration, and continuous improvement.