Senior Customer Engineer – Switchgear Services

Job description

Senior Customer Engineer

Switchgear Services (Ireland) Location

• Ireland
• Field Based Reporting to: Field Delivery Manager Travel: Majority site-based around Dublin with regional travel required Brief Job Description: Senior Customer Engineer

Switchgear Services

• Responsible for installation, commissioning, testing, maintenance, and fault-finding of LV switchgear panels across customer sites. The role requires strong customer engagement, adherence to safety standards, and delivery of high-quality service across multiple projects within the region.

Responsibilities and Measurement Criteria

• Deliver installation, commissioning, testing, and handover of LV switchgear panels.
• Diagnose faults, investigate breakdowns, and carry out effective repairs.
• Perform preventative maintenance to agreed schedules and quality standards.
• Conduct primary and secondary injection testing, flash testing, and panel fault-finding.
• Prepare tools, test equipment, and required documentation prior to site work.
• Complete all site documentation accurately and ensure timely client sign-off and system uploads.
• Liaise with clients, subcontractors, and internal teams to meet project milestones and close snag lists.
• Ensure full compliance with HSE procedures and safe isolation practices.
• Participate in regional travel and the on-call rota as required.

Qualifications

Required / Minimum Qualifications:

• Minimum 3+ years’ experience in a site-based or client-facing engineering role.
• Recognised qualification in an Engineering discipline.
• Strong working knowledge of LV switchgear and protection devices.
• Experience in electrical panel testing and fault-finding.
• Competency in primary and secondary injection testing and flash testing.
• Good understanding of electrical safety and safe isolation procedures.
• Experience completing detailed test documentation (FAT/SAT exposure desirable).
• Excellent communication and customer-facing skills.
• Full, clean driving licence.
• Flexibility to work additional hours when required.

Additional / Preferred Qualifications

• Electrical Engineering or Electrical Trade background.
• HND/HNC or equivalent qualification.
• Working knowledge of electrical drawings and control systems.
• Experience troubleshooting within an electrical service environment.
• Good PC/software literacy.

Physical & Environmental Requirements

• Site-based role with significant travel.
• Work in industrial environments requiring strict adherence to safety procedures.

Benefits

Competitive base salary Company van All travel expenses covered Overtime and out-of-hours work available Health insurance Pension Life assurance 25 days annual leave plus 10 bank holidays Sick pay Health & Safety training, full product training, PPE, Tooling, Laptop all provided. Opportunities for career progression and professional development The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help deliver our strategic priorities.

OUR CORE PRINCIPLES

Safety

• Integrity
• Respect
• Teamwork
• Diversity & Inclusion Vertiv is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. #vertivireland #LI-RH1