Service Sales Account Manager

Job description

POSITION SUMMARY

The Service Sales Account Manager is a key position with responsibility for all aspects of Service Sales. The successful candidate will manage the growth of Vertiv’s service business covering Service Contract and Non-Contract sales. Furthermore, he or she supports business plans, long-term objectives and customer satisfaction goals. As Service is an extremely important revenue stream for Vertiv we are looking for a highly competent and ambitious individual who is able to actively grow the business.

The role should be located in Germany (preferred in the area of Frankfurt)

RESPONSIBILITIES

• Increase Vertiv’s market share and meet/exceed the budget numbers in terms of Orders, Sales, GM in accordance with the company’s ethics and guidelines Actively manage and develop customer relationships to grow and maximize sales potential
• Identify, develop and actively sell Services such as Spare Parts, Repairs and Service Contracts to customers across the region
• Build growth plans for how to strengthen and mature customer relationships
• Represent the company and its corporate values in its relationship with end users, facility management companies, contractors, resellers and suppliers
• Maintain and expand relationships and network with existing Vertiv relationships Proactively develop leads, target prospects, key stakeholders and acquire new customers
• Define customer needs that support Vertiv’s vision to drive additional opportunities that support pipeline growth with end users and accounts Actively work with service sales support functions and collaborate with key stakeholders such as account managers to share account insights, opportunity identification and sales activities
• Provide, present and maintain thorough reporting on all aspects of service contract and non-contract orders, new business and penetration rate Active pipeline management including sales forecast .

QUALIFICATIONS

Engineering / technical understanding; preferred degree in electrical or mechanical engineering or business administration Strong Service Sales background with 5+ years experience in critical support product applications Account Management, Selling, influencing, negotiating and problem-solving skills

• Ability to work proactively under own initiative, as well as in a team environment Self-Starter mentality with the ability to plan, organize and manage time effectively Team player with the ability to organize and motivate yourself
• Strong experience in building relationships with customers
• Ability to develop and execute strategic plans High level of goal orientation and a solution-oriented way of thinking and acting
• Strong presentation and communication skills Experience in working in a matrix organization with remote support teams Customer focused with excellent customer service skills Language skills: English at advanced level, German at native level IT literate and advanced MS Office & CRM skills Driving License PHYSICAL & ENVIRONMENTAL DEMANDS ./.

TIME TRAVEL REQUIRED Regular travel is required (50%) Travel, occasionally requiring overnight stays The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency

• Foster a Customer-First Mindset Think Big and Execute
• Lead by Example Drive Continuous Improvement
• Learn and Seek Out Development #LI-RN1