Manager, Business Process Improvement and VOS

Job description

POSITION SUMMARY

The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region. The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

• Process Breadth: Orients quickly in unfamiliar processes Calibrates learning depth to the problem Knows when to lean on SMEs vs. invest in going deeper Exposure to 2+ process areas Project Ownership: End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects Significant contributor on medium projects
• Lead value stream and process mapping workshops
• Prepare flowcharts and reporting packages
• Perform root cause analysis Identify AI and automation opportunities Stakeholder Management: Comfortable with L2-sponsored stakeholders Can facilitate cross-functional working sessions independently
• Partner with IT for system and tool implementations
• Partner with business leaders on policies and procedures
• Liaise with Learning and Development
• Plans change management communications
• Executes training Problem Complexity: Moderately complex Multi-variable problems
• Identifies root cause and structures solutions independently People & Team Impact: Holds team to commitments
• Demonstrates Vertiv Behaviors Tools & Methods: Selects appropriate CI methods for context Leverages data tools to support decision-making Utilize VOS governance to plan, facilitate, and manage BPI initiatives
• Create and maintain projects in ServiceNow

QUALIFICATIONS

Education: Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline. Intermediate knowledge in all areas of project planning, development, management, and implementation. Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.

Work Experience

8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services. Experience in an international and culturally diverse organization.

Communication Skills

Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

Analytical Skills

Ability to analyze data, make informed decisions, and solve complex problems. Good attention to detail.

Technical Skills

Intermediate experience with ERP financial applications (Oracle preferred). Proficient in Microsoft Office Suite. Project management experience and familiarity with Agile process improvement. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements. TRAVEL

REQUIREMENTS

10% travel required.