Supervisor Service Operations - Power

Job description

Position Summary/Objectives of Incumbent

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major activities to be performed

Administration / Planning & Reporting

• Provide quotes for small works, T&M, installations and start-ups
• Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
• Support field personnel in the execution of their administrative task
• Prepare and provide reports as requested by management
• Ensure timesheets are entered in the system correctly.
• Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

• Coordinate and schedule the general duties of power staff and subcontractors
• Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
• Respond to customer requests for minor quotation or service advice within a timely manner.
• Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
• Assist Customer Engineers with complex technical problems
• Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
• Carry out Customer Engineer audits as required by company policy. WHS, Environment and Quality
• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE is provided
• Report all incident / injury on time

Please note

On Call Rotating Roster 1 every 4 weeks Company Vehicle Employees reporting to Incumbent: customer engineers Main contacts within Company Warehouse/inventory management staff, Service Technical Support, Safety Manager, Sales Staff Service Admin Support Staff Main contacts outside the Company Customers, Subcontractors Vendors Education/Qualification: Electrical or Electronics Trade qualification Supervisory/management qualification Specialist Knowledge: Interpersonal and relationship management skills Communication skills and commercial acumen Practical Experience: Proficiency in Microsoft Office applications Proven track record within the power industry managing a field service team Personal Characteristics: Customer-centric Team player Well organised Solution oriented