Collections Analyst

Job description

Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv , we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture

We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits

Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .

Limitless Growth & Learning

We believe in continuous development. Whether through rotational programs or high-impact projects , you’ll have the opportunity to expand your expertise and grow your career .

A Place for Everyone

Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

SUMMARY

In this role, you will be responsible for managing a portfolio of B2B customer accounts, ensuring timely collection of outstanding invoices, resolving disputes and deductions. You will work closely with internal stakeholders across Billing, Credit, Pricing, and Logistics, and will leverage ERP and AR automation tools to drive collections performance. This role requires a night-shift schedule to align with US business hours.

JOB RESPONSIBILITIES

Contact customers via calls and emails; send invoices and request payment on past due accounts. Manage collection of past due invoices and invalid deductions on allocated customer portfolios. Respond to email and phone queries related to disputed invoices and outstanding balances. Research and analyze disputes and deductions in the ERP/Collections system. Monitor customer accounts for non-payments, delayed payments, and payment irregularities.

Arrange and follow up on payment plans to bring delinquent accounts current. Process credit card payments; ensure correct application of cash receipts. Resolve customer complaints, disputes, deductions, and account discrepancies. Maintain call logs and document expected payment dates in the billing/collections system. Forecast cash collections and participate in Accounts Receivable review presentations. Perform routine account reconciliations and work to reduce overall account aging.

Review orders on hold for customers within your assigned portfolio. Follow up with internal departments for supporting documents required for dispute/deduction resolution. Escalate unresolved or high-risk accounts to senior staff in a timely manner. Process ad-hoc query requests and deliver quality service to internal and external partners. Generate daily reporting on individual portfolios to track and monitor past dues.

Implement collections strategies to reduce outstanding past dues and improve DSO. Identify opportunities and recommend solutions for process and automation improvements. 1Collaborate and negotiate with multiple stakeholders to resolve account issues efficiently.

JOB QUALIFICATIONS

Graduate. 2–3 years of experience within a business-to-business collection domain. Good verbal and written communication skills in English. Proficiency in MS Office applications (Excel, Word, Outlook). Experience with ERP systems (Oracle Collections module preferred). Good customer-handling skills and professional telephone/email etiquette. Ability and willingness to work night shifts aligned to US business hours. Prior experience in Collections, dispute management and deduction resolution.

Hands-on experience with Oracle Collections module. Efficiency in multi-tasking and navigating multiple systems simultaneously. Strong analytical skills with the ability to interpret AR data and drive actions. Understanding of the complete Order-to-Cash cycle. Experience working on HighRadius Collections module is desirable. Ability to work under pressure in a fast-paced, high-volume environment. Strong orientation towards process improvement and automation.

Ability to work independently with minimal supervision. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication

• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example