Application Development & Support Specialist

Job description

JOB DESCRIPTION

Product Specialist Manufacturing REPORTS TO America’s ERP Operations Director DEPARTMENT Systems & Applications COMPANY Vertiv LOCATION India / Pune

POSITION SUMMARY

• Drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence.

The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization. The Manufacturing Product Specialist will support the following areas: Planning Bom’s, Routings MRP Work Orders / WIP Warehouse Management

KEY RESPONSIBILITIES

• Design and deliver enhancements and process improvements to ERP systems
• Translate business requirements into scalable, standardized solutions
• Ensure enhancements are aligned with regional and global strategies Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model
• Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions
• Identify and eliminate duplicated or overlapping processes and solutions
• Provide expert-level support on complex, non-standard, or recurrent tickets
• Analyze root causes of recurring issues and convert them into enhancement backlog items Transfer knowledge to Second-Level
• Support through playbooks, guidelines, and documentation
• KEY PERFORMANCE INDICATORS (KPIs) Application Stability
• Maintain and improve system reliability and uptime

Project Success

• Deliver enhancements and projects on time, on scope, and on budget % Time on Projects Maximize time allocation toward strategic enhancement and convergence initiatives
• KEY INTERACTIONS Stakeholder Information Flow Stakeholder Information Exchange Direction Product Owner Architectural guidelines & product-specific priority guidelines Inbound Product Owner Detailed functional design Inbound Product Owner Regional process and ERP configuration implications Outbound Second-Level Support Critical ticket escalation Inbound Second-Level Support Specialist expertise support for critical tickets Outbound Tech Factory Delivery priorities (Run / Enhance / Converge) Outbound Governance Touchpoints Cadence Meeting Objective Weekly Enhancements & Demand Review
• Prioritize enhancements, review progress, & validate alignment with business Bi-Weekly Second Level Enablement & Escalation Review
• Review escalations, validate knowledge gaps, and define industrialization actions Monthly Product Governance & Roadmap Alignment Align regional roadmap with global strategy and assess value delivery

MINIMUM QUALIFICATIONS

• Experience
• 5+ years of experience in ERP systems implementation, support, or product management
• Demonstrated experience in driving ERP enhancements and process standardization across multiple regions
• Track record of translating business requirements into scalable technical solutions

Technical Expertise Oracle E-Business Suite

• Strong functional knowledge and configuration experience ServiceNow
• Proficiency in ticket management, workflows, and knowledge base management SharePoint
• Experience with documentation, collaboration, and knowledge sharing platforms Understanding of ERP convergence methodologies and global template design

Professional Competencies

• Strong analytical and problem-solving skills with ability to identify root causes
• Excellent communication skills with ability to engage both business stakeholders and technical teams Consultative mindset with ability to provide structured, expert-level guidance
• Ability to balance regional business needs with global standardization objectives Project management skills with ability to manage multiple enhancement initiatives simultaneously
• Knowledge transfer and mentoring capabilities (for Senior level)
• ABOUT VERTIV Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
• EQUAL EMPLOYMENT OPPORTUNITY Vertiv is an Equal Opportunity/Affirmative Action employer. We embrace equal opportunity for all applicants and colleagues regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. Vertiv Co.
• Systems & Applications
• Confidential