Thermal Site Based Services Intern (Summer 2027)

Job description

POSITION SUMMARY

We are seeking a dynamic and motivated individual to join our Service team as a Services Intern . This internship offers hands-on experience across service delivery, customer support, and operational processes within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication, analytical, and problem‑solving skills.

Preferred experience

Candidates with solid Power BI skills , including the ability to build dashboards and reports, are strongly encouraged to apply.

RESPONSIBILITIES

Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed. Support service delivery processes to ensure timely completion of service requests. Assist in maintaining accurate records and documentation related to service activities, including service requests, customer interactions, and service delivery metrics. Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.

Learn about our products and services to provide effective support and assistance to customers. Utilize Power BI (preferred) to support data visualization needs, such as building dashboards, generating reports, and helping the team monitor key service metrics.

QUALIFICATIONS

Must be pursuing a degree in Business Administration, Customer Service, Data Analytics, or a related field. Excellent written and verbal communication skills. Demonstrated work ethic and strong attention to detail. Strong analytical and critical-thinking skills. Ability and willingness to learn in a fast‑paced environment and produce high‑quality work. Collaboration and teamwork skills.

Preferred

Solid Power BI experience, including the ability to create dashboards, reports, and data visualizations. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements. TIME TRAVEL REQUIRED None. #LI-RB