Technical Writer - Documentation Specialist.

Job description

Technical Writer

Responsible for creating, maintaining, and managing technical product documentation for Thermal Management equipment, including user manuals, installation guides, operating instructions, service documentation, quick-start guides, and online help content. Works closely with Engineering, Product Management, and cross-functional teams to translate technical specifications and product requirements into clear, accurate, and user-friendly documentation for customers, service technicians, and end users.

Support for the Edge Thermal Product Line in the Thermal Management Business Unit. Provides support for Sr. Writers across multiple Business Units to close any coverage gaps. Able to work with and facilitate positive relationships with global Business Units, all Product Lines, other departments, and OEM customers with specific needs. With minimal supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

Performs the following functions with guided supervision

Understands, writes, and edits various product documentation for advanced technology products in clear and concise English. Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy, and quality of the documents created. Assembles documentation in correct Vertiv or OEM format, keeping structure, content, and organization consistent with established standards and styles.

Develops product documentation for hardware and software applications per established standards, styles, and guidelines as assigned. Manages multiple complex project schedules across multiple Product Lines and Business Units simultaneously. Other duties as assigned.

Qualifications

Required/ Minimum Qualifications: Minimum of 3 years of related experience with a bachelor’s degree in technical writing, professional writing, digital writing/communications, journalism, or English is preferred. Equivalent experience may be considered in place of a bachelor’s degree. Fluent in and able to communicate, understand, and explain complex concepts in English. Experience with style sheets, style guides, and editing processes.

Proficiency in the following programs

Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, and Madcap Flare (or equivalent experience with a single-source desktop publishing tool). Strong interpersonal, communication, and editing skills with close attention to detail. Self-motivated with the desire to be a team player and support team goals and mission. Ability to multitask in a fast-paced, international team environment with multiple deadlines, multiple time zones, limited resources, and constant change.

Additional / Preferred Qualifications

Experience with writing for localization and working with international teams. Familiarity with AI technology within the technical writing field. Experience with Smartsheet, CSS, XML, and XHTML.

Physical & Environmental Requirements

- (To be used majorly for manufacturing jobs.) Standard physical demands of office work.

Time Travel Needed

0-10% THE VERTIV OPPORTUNITY The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles

Safety | Integrity | Respect | Teamwork | Inclusion Our Strategic Priorities High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength Vertiv Behaviors Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.

Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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