Warehouse & Logistics Operations Supervisor

Job description

Based in Minnetonka, MN, the Warehouse Supervisor will lead the Minnetonka warehouse operations and have direct supervision of warehouse team members and logistics specialists. The focus of this position will be coordinating the shipping, receiving and material handling of the Minnetonka facility and providing leadership to the team in safety, quality, delivery, cost and inventory accuracy. This is a fast-paced job where communication with key stakeholders is essential to success.

Duties & Responsibilities

Oversee all warehouse and logistics operations for the Minnetonka facility. Monitor daily performance and direct activities to ensure current commitments are met while actively seeking improvements. Analyze Key Performance Indicators (KPIs) to effectively lead and manage warehouse and logistics activities. Manage inquiries related to shipping status, tracking shipments, proofs of delivery, etc. Arrange shipments, and serve as the track, trace, and escalation contact for shipments.

Resolve freight claims and investigate shipment errors or service provider issues. Ensure the area meets all regulatory quality system requirements. Responsible for updating outdated documentation and submitting it through the Quality Management System (QMS). Prioritize safety above quality and productivity in all operations. Lead injury investigations and drive continuous improvement projects, including participating in and/or leading cross-functional projects and Kaizen events.

Drive compliance with area and site standards, including policies and procedures. Drive continuous improvement through changes to procedures, training, systems, and equipment. Handle special projects as assigned and guided. Work effectively on cross-functional teams Provide clear leadership and work direction to the team, ensuring adequate resources to meet requirements related to safety, quality, delivery, cost, and people.

Take ownership of the team's time tracking, coaching, and swiftly addressing any HR issues. Manage the tracking of training, evaluate skills gaps against the skills matrix, the develop and execute plans for the timely training of material handlers and logistics specialists to maintain high levels of safety, quality, and service while balancing costs. Conduct mid-year and end-of-year performance reviews for the team. Contribute to the selection, hiring, and training of personnel as needed.

Qualifications

Qualifications/Requirements

Bachelor's Degree OR High School Diploma with a minimum of 7 years of experience in logistics, operations, or a related field. A minimum of 5 years of experience in warehouse operations, supply chain logistics, transportation, or a related operational role. At least 2 years of management experience overseeing 5 or more direct reports/staff, preferably in warehouse, material handling, or transportation personnel. Preferred experience running a satellite warehouse Preferred Qualifications & Skills: Safety Leadership: Proven ability to drive safety initiatives and lead improvements in safety culture.

Customer Focus

Experience in driving customer service enhancements.

System Proficiency

Demonstrated knowledge of and experience with SAP (including WM) or other equivalent ERP systems.

Logistics Expertise

Solid understanding of logistics practices and import/export compliance.

Communication

Excellent verbal and written communication skills, with the ability to efficiently and effectively communicate.

Problem-Solving & Detail Orientation

Demonstrated problem-solving abilities and a strong attention to detail.

Technology Skills

Advanced computer skills, including Google Docs, Sheets, Gmail, etc., or Microsoft Excel, PowerPoint.

Professional Attributes Leadership & Teamwork

Ability to provide leadership and direction to Team Members; a team player who is proactive and a self-starter.

Interpersonal Skills

Strong interpersonal skills.

Adaptability

Enjoys working in a fast-paced organization with a high sense of urgency. This role will be primarily days, though will require some second shift work from time to time.