IT Support Engineer

Job description

Network Operations Support

Assist in monitoring and maintaining daily operations of the local office enterprise LAN/WAN network infrastructure across multi-floor environments.

Routing & Switching

Assist in the basic configuration, cabling, and troubleshooting of Cisco switches and access points (including Meraki WiFi). Support basic VLAN setups, trunking, and simple Layer 2/3 configurations.

Firewall & Cybersecurity Maintenance

Upholds cybersecuerity best practice. Support day-to-day administration of Firewalls (FortiGate / Palo Alto), including routine updates to security policies, standard NAT rules, and VPN user account provisioning.

Incident Resolution & End-User Support

Provide Tier-1 and Tier-2 technical support for network and cybersecurity related issues. Troubleshoot network connectivity bottlenecks and assist end-users with daily connectivity queries.

Documentation & Asset Management

Keep physical network cabling diagrams, logical network topologies, and IT asset inventories accurate and up to date.

Vendor & ISP Coordination

Assist in liaising with local ISPs and network service providers for routine maintenance, circuit installation, or reporting outage incidents.

Qualifications

Education

Degree in Information Technology or a related discipline. Higher Diploma / Associated Degree, with CCNA and good network experience can also apply.