Account Manager/Lead Account Manager

Job description

We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. You'll be more than a sales professional – you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection.

This role combines direct account responsibility with team leadership through mentorship and guidance.

What You'll Do

Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, Memchem, and Process Applications while guiding junior team members in technical excellence Strategic Communication:

• Conduct sample testing and deliver

Technical Service

• Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation
• Plans, and Business
• Reviews to demonstrate measurable customer value Leadership & Mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth Sustainability Leadership: Plan and communicate

Veolia's Value Generation

• Plans through projects that drive water & energy sustainability and improve asset protection Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team

Qualifications

Education & Experience

Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred.

Or minimum

• 15+ years of direct experience in the field and water treatment industry will also qualify, high school education is required. 10+ years of experience within water and process treatment industry
• Proven track record of consistently achieving and exceeding sales targets
• Demonstrated experience in strategic selling, prospecting, and negotiation Experience with consultative selling and technical solution development Leadership or mentorship experience preferred A full valid driver's license and willingness to travel (a learner’s permit or G1/G2 class will not qualify).

Key Characteristics

Technical curiosity and superior problem-solving skills Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation

• Strong leadership and mentorship capabilities Exceptional interpersonal and communication abilities Customer-focused mindset with active listening skills
• Excellent time management in fast-paced environments
• Ability to lead by example and inspire junior team members Comfortable working in industrial environments Commitment to continuous learning and professional development Strategic thinking and business acumen Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite) What Success Looks Like
• Build and maintain strong customer relationships that drive significant account growth
• Develop innovative solutions that deliver measurable value to customers Consistently exceed individual revenue goals while contributing to overall team success Successfully mentor and develop junior team members' commercial skills
• Present technical solutions and business cases to senior stakeholders
• Identify and pursue complex new business opportunities within your territory
• Demonstrate leadership excellence that elevates team performance