Field Service Engineer (Antwerp-Rotterdam)

Job description

The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and petrochemical industry, focusing on chemical process water treatments. She or he provides on-site services at our major accounts in the Rotterdam - Antwerp axis. Essential responsibilities The following activities are a guideline; others can be part of the job scope:

• Perform on-site chemical testing and program follow-up and conduct calibration of field equipment.
• Compliance with ISO program and QMS requirements
• Working to improve customer satisfaction and encourage customers to participate in customer satisfaction surveys.
• Customer reporting/Data processing with the use of our InSight platform
• First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process treatment applications
• Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager
• Execute Site Surveys, Equipment Start up and Commissioning
• Management of Repairs/Maintenance/warrantee
• Retain strong verbal and written contact with different levels within the customers organization
• Minor assembly operations, as required
• Project coordination
• Support costing of contracts.
• Follow and conduct technical trainings
• Fulfill Piloting and Field trials when required
• Participate in the local team meetings to share best practices
• Comply with integrity and safety as required by Veolia and customers policies
• Manage differentiating sales initiatives and execute our strategy
• Report all work-related accidents, diseases, dangerous occurrences, near misses, incidents and damage to property.

Qualifications

Qualifications/Requirements

• Service oriented, external focus
• Chemical background
• Taking initiative – driven by technical improvements
• Team player and independent
• Commercial feeling and interest
• Good communication and computer skills
• Good knowledge of local language & English is required
• Strong flexibility and problem-solving skills
• Competence with windows office software, Google Tools and Veolia IT tools is a must
• Experience and/or interest in process and water treatment is a plus Minimum requirements
• A B.Sc. or higher degree with a Chemical background.
• Fluency in Dutch and English, both verbal and written
• High competence with windows office software and Google tools (especially Google Sheets)
• Possession of driving license is required Useful Skills or Abilities
• Service oriented and analytical
• Excellent presentation and accurate reporting skills
• Strong flexibility and problem-solving skills
• Excellent communication and interpersonal skills
• Industry knowledge would be an advantage