Field Service Engineer

Job description

Essential Responsibilities ⬥ Understanding the client’s concerns, challenges and delivering solution to address those concerns. ⬥ connect the internal team with customer and provide the right solution to customer ⬥ Delivers values to customer not merely service. Defines ROI model to customer ⬥ Looking for new and innovative opportunities to promote Veolia WTS and involves the sales team to grow business. ⬥ Regular visits to the assigned customer and maintain relationship with all stake holder ⬥ Responsible to ensure timely dispatch/execution of customer orders, providing customer support and service after sales. ⬥ Generating daily and monthly report with trend charts, discuss with customer and make an action plan.

Submit MOM after every meeting ⬥ Take action on the agreed points with customer by involving internal deptt on priority ⬥ Maintain inventory at site, records chemical consumption and gets acknowledgement from customer. Submit all bills in time to customer and follow up for payment. ⬥ Develop 9 standard service model and execute the service with high standards. ⬥ Arrange technical training for customer and build organization rapport at senior level. ⬥ Responsible to handle service team and instruct them to execute the order technically well. ⬥ Maintains all records relates to EHS, payment, despatches and customer communications ⬥ Maintain all company asset in healthy condition and raise request for the requirement ⬥ Follow organization well defines service attributes without fail ⬥ Work on value generation plan with customer ⬥ Own service excellence

Qualifications

BE/B. Tech (Chem) or Science graduate from an accredited university or college

• Minimum of 2 year of experience in Service Origination