Field Service Engineer

Job description

Job Summary

The overall site in-charge will have to manage, guide and provide engineering and administrative expertise to ensure smooth operations of plants having integrated technologies relevant to the site (Eg. Biological, MBR, PUF, RO, Ion exchange, ZLD etc.) by meeting set KPI’s in accordance with the agreement with Customers adhering to terms of O&M service contract with Customers. Has to have regular interactions with both internal & external stakeholders in a timely manner to ensure the continuous availability of all plant equipment at all times.

The overall in-charge to lead O&M team and ensure compliance in all respects, Below is the summary of responsibilities of a site-in charge.

Essential Responsibilities / Expectations

Driving safe work culture at site. Ensuring zero LTI. Efficient O&M execution as per customer contract. Service excellence as per Veolia standards.

Stakeholder management

Customers, vendors and internal team. Team handling and people development. Prompt in reporting of plant operations at set frequencies (Daily, Monthly, Quarterly and Annually) to both internal & external stakeholders Financial acumen - Site O&M execution within defined budget, ensuring profitability by tracking spent v/s budget and value generation/cost saving ideas. Consistently working on optimizing the cost of services.

Responsible for getting positive service feedback from customers (High NPS Score). Proper inventory management at site, ensure regular followup with the Customers/vendors/stakeholders on availability of all the service execution related spares and consumable. Adherence to Veolia Ethics and compliance. Ensuring overall plant maintenance by maintaining healthy equipment status -100% plant availability.

Responsible for Maintenance

PM schedules, CM and BD maintenance. Usage of Veolia digital tools and reporting. Ensure timely creation, submission of invoices and payment collections. Adherence to HR related compliance documents and audit requirements Collect, develop, manage, and maintain all relevant plant and equipment documentation. Ensure compliance to all EHS regulations and procedures (RA, SOP, Veolia Frameworks etc). Flexible in working hours- depending on site requirement.

Responsible for customer contract renewals through service excellence

Qualifications

A Bachelor's or Master's degree in Engineering (Chemical/Mech./Electrical) with relevant experience.