Field Service and Commissioning Engineer

Job description

Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio. Ensure that all equipment and products are left in a safe manner for customers to use.Deliver “Service Excellence" and ensure customer satisfaction at all times. Maintain all records and appropriate paperwork with regard to client installations and work carried out.

Create Service Reports for customer signature and complete all Company required paperwork on time. Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments. Adhere to site rules and participate in site inductions as and when required. Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.

Participate in the On-Call Engineer Rota. Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments. Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities. Provide onsite briefings, tours, induction / training to customers and to colleagues. Comply with Departmental changes implemented to improve the operations of the Service Department.

Provide telephone support as and when required. Review technical documentation and write technical reports accurately in English. Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications. Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

Qualifications

Electrical or Mechanical Qualification Field Service Experience is preferred