Field Service Representative

Job description

About This Opportunity

We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.

What You'll Do

Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations Water Testing and Analysis: Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight)

Customer Consultation

Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed Territory Management: Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

What We're Looking For

Education & Experience: Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred, a high school diploma or GED is required. 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training Familiarity with water treatment processes and industrial equipment preferred A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify)

Key Characteristics

• Strong troubleshooting abilities for electrical and mechanical systems
• Excellent communication and customer service skills Self-motivated with ability to work independently and manage multiple priorities Safety-minded approach with ability to work in various industrial environments Physical ability to lift 30-50 lbs and perform precision work Computer proficiency and mathematical skills for technical analysis Physical capability to lift and carry up to 45 lbs as needed (frequency varies by worksite) What Success Looks Like Consistently deliver high-quality technical service that exceeds customer expectations Successfully complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies