Field Service Engineer (CSM)

Job description

• The Field Service Engineer key role is to provide routine servicing for the existing customer according to the contract commitment.

Routine activities to be accomplished includes:

• Sampling and testing of water and/or process fluid
• Submit technical service report based on the testing results and provide any technical recommendation if necessary
• Maintain and service the online analytical equipment
• Maintain and service the dosing equipment on site.
• Will need to manage the chemical inventory on site and ensure there is sufficient chemical.
• Place order for replenishing of chemicals and arrange for delivery and top up the chemical.
• To need to review and study treatment trends to identify potential problems with the treatment and pro-actively proposed remedy actions.
• To support the Account Manager in providing data and preparing trends and charts to run a business review with customers.
• To perform trouble shooting and engage customer to solve the treatment challenges
• To ensure all critical KPIs are met and make any correction if necessary to the treatment program to ensure KPIs are met
• Technically competent to support customers to identify areas of improvement and run projects that could help customers optimize treatment cost or generate other forms of savings.
• Occasionally to support customers over weekend or on shift work for specific trouble shooting or treatment recovery.

Qualifications

• Chemical/Environmental or equivalent engineering degree
• At least 3 years relevant experience
• Possess Class 3 driving license Fresh Graduates are welcome