Field Service Technician

Job description

Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Laboratory & Healthcare Equipment and Applications within our Business Portfolio. Ensure that all Laboratory & Healthcare equipment and products are left in a safe manner for customers to use. Deliver “Service Excellence” and ensure customer satisfaction at all times.

Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time. Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.

Adhere to site rules and participate in site inductions as and when required. Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order. Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments. Proactively work with the Service Operations Manager for the success of the Service Department, communicating customer feedback, sales and training opportunities to the Service Team Lead/Operations Managers.

Comply with Departmental changes implemented to improve the operations of the Service Department. Provide telephone support and participate on the On-call rotta when required Review technical documentation and write technical reports accurately in English. Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications. Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

The Jobholder is required to work additional hours when required. Overseas travel is occasional.

Qualifications

Electrical qualification is desirable 2-3 years’ experience working in a similar role. Experience working as a Field Service Engineer. Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers. Have experience or willingness to writing reports. An awareness of the potential risks to health and safety on all clients' properties. Experience working in the Pharmaceutical industry (desirable).