Field Service Representative

Job description

Job Summary

We are seeking a qualified and experienced Field Service Representative. The role is critical for managing and supporting our Marine Tank Farm (MTF) and Closed-Loop business segment. The successful candidate will be responsible for ensuring high service standards, minimizing downtime, and maintaining strong customer relationships.

Essential Responsibilities / Expectations

Customer service: Provide support to customers in external facilities, and ensure customer satisfaction Installation, repair, and maintenance: Install, repair, maintain, and test equipment at the site Troubleshooting: Identify and resolve issues Reporting: Generate service reports Safety: Responsible for complete EHS activities at the Customer site Compliance: Adhere to company rules and regulations Teamwork: Collaborate with colleagues and share information Equipment management: Maintain tools and equipment Training: Teach customers on Water treatment chemicals Flexibility: Adjust plans and asset allocation as needed Leadership: Guide, motivate, and manage a team of technicians

Key Skills

Required Troubleshooting at site: Diagnose and resolve technical, mechanical, and chemical issues at site to ensure continued functionality and system reliability.

Customer Support

Provide technical assistance, guidance, and training to clients on chemical treatment and system operation with best practices.

Documentation

Accurately document all service, and daily/weekly and monthly reports related activities in detailed.

Performance Monitoring

Monitor and analyze equipment performance, implementing strategies to improve reliability and efficiency.

Collaboration

Work closely with other engineers, technical staff, support function and technical team to resolve complex problems and enhance service quality.

Safety Compliance

Ensure all work complies with relevant health, safety, and regulatory standards.

Inventory Management

Manage the inventory of chemical stock at site and share input for timely shipment to avoid any surprise Experience Required: 3 to 8 years

Qualifications

B.Sc./M.Sc./ B.Tech./Diploma (Chemical)