Assistant Manager, Investor Reporting

Job description

Responsibilities include but are not limited to: Ensure the timely and accurate reporting, reconciliation, and remittance of loan servicing activity to investors and agencies, including Fannie Mae, Freddie Mac, and private investors. Monitor and reconcile custodial accounts, researching and resolving variances, exceptions, and reporting discrepancies. Ensure compliance with investor requirements, agency guidelines, regulatory standards, and internal policies.

Review, analyze, and validate investor reporting data, recommending corrective actions and improvements to enhance accuracy and data quality. Partner with internal and external stakeholders, including Accounting, Servicing, Audit, Technology, and investors, to resolve reporting issues and support business objectives. Lead, train, and provide operational guidance to Investor Reporting staff, supporting team performance, development, and departmental initiatives.

Track and analyze key performance indicators (KPIs), reporting results and identifying risks to ensure reporting deadlines and service levels are achieved. Prepare and present investor reporting metrics, performance results, and operational updates to management and investors. Identify, develop, and implement process improvements, best practices, and automation opportunities to enhance efficiency, controls, and productivity.

Maintain and enhance investor reporting procedures by incorporating quality assurance findings, industry developments, regulatory changes, and other duties as assigned.

Qualifications

Required Skills

Strong knowledge of investor and agency reporting requirements and guidelines, such as Fannie Mae and Freddie Mac Servicer Compliance and USAP. Advanced proficiency in Microsoft Excel, Word, Outlook. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment. Strong leadership, coaching, and organizational skills. Attention to detail and accuracy.

Ability to advise management and liaise between loan operations, Internal Audit and Risk Management. Understand Internal Control concepts to advise management on issues.

Required Experience

Bachelor's degree in Finance, Accounting, Business Administration, or a related field; an equivalent combination of education and experience may be considered. Five (5) or more years of experience in investor reporting, mortgage servicing, financial analysis, or a related financial services environment. Demonstrated experience applying agency guidelines and private investor requirements.

Preferred Experience

Experience leading process improvement, automation, reporting enhancement, audit, or regulatory initiatives within a mortgage servicing environment.