Customer Service & Logistics Manager SEA

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage.

Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers Customer Service & Logistics Manager SEA We are now looking for a Customer Service & Logistics Manager, SEA. This position is located in Johor Bahru, Malaysia. Greetings from your future manager “We’re excited to have you onboard as our new Customer service & Logistics Manager SEA, Your leadership and expertise will be key in driving efficiency, safety, and excellence across our operations.

Here’s to smarter workflows, stronger teamwork, and shared success.

Let’s get moving!” -Eunice, Fulfillment Manager,SEA What you will do

• Execute customer contact strategies across SEA to ensure high service quality, engagement, and customer retention
• Lead and coach local Customer Care teams, managing workflow processes and conducting performance reviews
• Handle escalated customer complaints regarding delivery times or product quality, providing prompt and satisfactory solutions.
• Act as the primary liaison between regional clients, sales teams, and supply chain departments to optimize the end-to-end shipping experience
• Oversee the storage, transportation, and distribution of goods efficiently to minimize costs and meet deadlines
• Manage and negotiate contracts with 3rd-party hauliers, warehouses, and freight forwarding agencies.

Conduct RFQ annually as per UPM guideline Oversee and guide all finishing planning activities in SEA. Manage OTIF and reporting. Ensure no shortage or over stock. Lead and optimize SEA logistics operations Ensure on-time customer deliveries and cost-effective supply chain management. Oversee planning, warehousing, inventory, import/export, and transportation activities Manage logistics partners, suppliers, and 3PL providers.

Drive KPI improvements, operational efficiency, and warehouse performance. Ensure safety, inventory accuracy, and team development across the SEA region. Develop team capabilities and working processes to improve performance Who you are You have University degree at the bachelor level or above You major in Business, Supply Chain, Finance, Accounting, Engineering. Other majors are considered based on type and duration of relevant experience You have minimum 5-10 years’ experience in supply chain management You are fluent in English & Bahasa, written and spoken, is required.

Other languages are a plus You are competent with MS Office (Excel, Word and PowerPoint. Other applications knowledge is a plus You have positive attitude and ability to collaborate across boundaries in a cross functional team. And you desire to work in a global, cross functional team. You are a good Communicator at all levels and has a good foundation of interpersonal skills You have good practical knowledge of Microsoft office packages, Word, Excel, PowerPoint, etc.

You have the ability to analyse and solve problems in a logical manner. You are self-motivated and also with the ability to motivate others You are able to negotiate, work and effectively communicate with a varied range of Internal and External stakeholders You have Supply Chain Management Certification as a plus This is what we offer to you A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”.

Our work is impactful and transformative.

A caring community

Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

Development opportunities

We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Responsible employer

Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Learn about our Rewarding and our Ways of working > Additional information about the position For support with submitting your application, please contact the HR Service Center at [email protected] #LI-DNP