Referral and Registration Center Representative

Job description

Responsibilities

Independence Physician Management (IPM) was formed in 2012 as the physician services unit. IPM develops and manages multi-specialty physician networks and urgent care clinics within the Acute Care and Behavioral Health Divisions. A subsidiary of UHS, IPM operates in 13 markets across 7 states – and counting. We help doctors manage their practices and clinical procedures so they can concentrate on caring for their patients.

To learn more about IPM visit Physician Services - Independence Physician Management - UHS. The Referral and Registration Representative provides accurate and efficient Referral and Registration Services on behalf of its customers, UHS’s Acute Care Hospitals and Physician Networks. Services provided include, but are not limited to, providing physician referral services, class and event registrations, service line referrals, providing general information, and facilitating appointments with physicians.

Services provided support the financial health of its customers. Continuously practice the Standards of UHS Service Excellence program in all job-related functions.

Hours

11:30am -8:00pm, Monday-Friday Remote opportunity Job Responsibilities: Maintains accurate records within a shared database. Processes inbound Physician Referral Calls. Assists callers by helping to match them with doctors and facilitates scheduling appointments. Processes inbound calls for registration in hospital seminars, screenings and education classes. Processes digital requests for physician referrals. Contributes to team goals and achieves individual goals.

Collects and accurately documents caller demographics. Interacts appropriately with physician’s office staff.

Benefit & Rewards Highlights

Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan Career development opportunities within UHS and its 300+ Subsidiaries! Pet Insurance More information is available on our Benefits Guest Website: benefits.uhsguest.com Qualifications High school diploma required with a minimum of 1-3 years experience required.

Associates degree preferred. Customer service experience. Medical terminology/health insurance navigation preferred. Phone etiquette. Strong communication skills verbal and written. Medical terminology a plus. Strong desire to work within a team structure. Ability to return successful results when conducting internet searches. Call/contact center experience a plus. Bilingual a plus. Scheduled hours are 11:30am to 8:00pm Monday - Friday.

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