Ops Excellence Supervisor

Job description

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Job Description

This position supports the aerospace warehouse operations to ensure it meets and exceeds customer service and quality objectives. Employee assists with the inspector's development and maintains and assesses quality metrics alignment with the companies and business objectives. This position supports the implementation of training activities and provides operational support. Employee is responsible for quality performance metrics and ensuring service processes and procedures align with business objectives, including gathering quality performance trend data and determining improvement areas where appropriate.

This position develops monthly performance goals. Employee tracks and evaluates service objectives. This position may supervise and train others.

Responsibilities

Gathers necessary quality data and assists with data analysis to develop work measurement methodologies. Conducts audits as needed to identify areas or processes that are out of compliance. Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions. Verifies implemented changes. Develops reports and maintains reference documents.

Managing a group of inspectors to achieve daily and weekly tasks.

• Support Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) Able to work in high paced environments with high quality expectations Qualifications: Bachelor’s Degree or International equivalent
• Bachelor's Degree or International equivalent in Engineering, Mathematics, Computer Science, or a related field - Preferred
• Strong skills with Microsoft Office Applications: Word, PowerPoint, and Excel Willing to work flexible shifts hours and possibly weekends
• Ability to travel
• Must have experience supervising employees Experience in quality inspections and quality mindset is preferred Great written and verbal communication Strong Quality Management System (QMS) background Additional Information: Last Day to Apply: October 18, 2026 at 11:59 PM EST Grade: 202 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.