Senior Officer/Manager, Business Engagement Team Emerging Enterprise, Group Commercial Banking

Job description

Company

1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed.

For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Role Business Engagement Service manager performs variety of support tasks to render Banking services to customers. The aim is to increase and deepen banking relationship with existing to Bank customers through active engagement, cross-sell and upsell to achieve "Sales through Service" while maintaining the banking relationship with them.

Job Responsibilities

To handle Service Requests routed via touchpoints, i.e. Call Centre, Branches, Sales etc. Able to handle time-sensitive customer requests within SLA To handle administrative work or support existing team in timely manner Able to call and follow up on KYC related enquiries or clarifications To be equipped to managed product related enquires To assist and facilitate Online Performance or Banker's guarantee application To be equipped and able to restructure application request

Job Requirements

Work well in a fast-paced and dynamic environment. Excellent communication and interpersonal skills Meticulous, hardworking and taking ownership to job task assigned. Disciplined with minimal supervision and a Can do attitude, focused on resolution Possesses good time management Strong administrative management and good service delivery. Possesses customer-centric mindset Collaborative team player Able to prioritize work task and able to work independently Proficiency in Microsoft Office.

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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