Senior Officer, Integrated Operations Command Centre, Corporate Real Estate Services

Job description

Company

1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed.

For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Duties & Responsibilities: Supervise and manage duty teams during each shift, ensuring smooth operations and optimal response to incidents and alarms. Oversee real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems using the IOCC platform. Lead command center personnel in incident management, escalation, and resolution procedures. Administer and ensure adherence to standard operating procedures (SOPs), including emergency protocols and pre-planned responses.

Coordinate with internal stakeholders, service providers, and contractors for issue resolution, system maintenance, and crisis management. Perform weekly performance reviews, generating incident, operational, and building system performance for management. Assume the role of Site Incident Commander for major incidents when required. Ensure compliance with regulatory, security, and safety requirements.

Qualification

Diploma in Facilities Management, Building Services, Engineering, or a related field.

Years of Experience

Minimum of 3 years of relevant experience in control rooms, security operations centers (SOC), or building management environments.

Essential Skills & Competencies

Team Management: Ability to supervise and mobilize duty personnel efficiently.

Incident Response

Expertise in managing and coordinating emergency and urgent operational incidents.

Communication

Proficiency in written and verbal communication to engage stakeholders and document responses.

Technical Proficiency

Familiarity with Building Management Systems (BMS), security systems, or integrated facility management technologies.

Adaptability and Time Management

Ability to multitask, manage priorities, and adapt to rapidly changing situations.

Knowledge /Skills (preferred)

Attended/ Certified Facility Management Professional by IFMA Attended/ Certified Green Mark Accredited Professional (Facilities Management) Attended/ Certified Fire Safety Manager WSQ Certificate in Facilities Management WSQ Senior Security Supervisor / Security Supervisor Training in Incident and Emergency Response, Contingency Management, and Stakeholder Engagement Training in building security systems and operations

Additional Requirements

Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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