Senior Developer - Voice AI

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities We are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.

Our Vision

You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.

• Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks
• Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)
• Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels
• Write clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C# Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns
• Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions
• Participate in full development life cycle including requirements analysis and design using Agile methodologies
• Serve as technical expert on AI automation development projects
• Write technical specifications based on conceptual design and stated business requirements
• Support, maintain, and document AI agent functionality and automation workflows
• Identify and evaluate new AI technologies and frameworks for implementation
• Analyze code to find causes of errors and revise programs as needed
• Participate in software design meetings and analyze user needs to determine technical requirements
• Collaborate with cross-functional teams consisting of employees and vendor contractors in planning and execution
• Collaborate with end users to prototype, refine, test, and debug AI agents to meet customer experience needs
• Ensure adherence to code quality standards, security protocols, and responsible AI principles Leverage cloud technologies (AWS preferred) to build and deploy AI solutions at scale
• Contribute to architectural decisions and best practices for AI agent development Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Computer Science, Engineering, Information Systems or related field preferred
• 3+ years of experience in software design and development
• Strong proficiency in Python programming Experience with TypeScript and .NET/C# development
• Knowledge of Object-Oriented systems design and Application Development Experience implementing AWS technologies
• Strong knowledge of API development and integration Experience with Cloud Automation Development Tools
• Knowledge of SQL, NoSQL databases and Design Patterns
• Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): 2+ years of experience building AI agents, conversational AI, or voice automation solutions Hands-on experience with LangChain, LangGraph, or similar agent development frameworks Experience with Generative AI, Large Language Models (LLMs), and prompt engineering
• Knowledge of retrieval-augmented generation (RAG) patterns and vector databases Experience with AWS services including Lambda, Step Functions, API Gateway, S3, DynamoDB, ECS, EC2, CloudWatch, Vector Databases Experience with event-driven architectures and asynchronous processing
• Knowledge of DevOps, CI/CD pipelines, automation, and infrastructure as code Experience with A/B testing and experimentation frameworks Understanding of responsible AI principles and AI governance Experience in enterprise-scale applications Airlines or travel industry experience is a plus Experience with contact center or customer service technology platforms
• Familiarity with Agile/Scrum methodologies The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]