UCLC - Regional Manager Retail & Corporate

Job description

As Regional Manager you

• Lead, coordinate, and develop the sales team to achieve revenue, profitability, and business objectives.
• Drive the implementation of the company strategy and support the growth of direct and indirect sales channels.
• Build, maintain, and strengthen relationships with clients, partners, vendors, brokers, and UniCredit Group entities.
• Ensure a high-quality customer experience and promptly resolve escalated client issues.
• Develop financing offers aligned with profitability targets and company policies.
• Ensure full compliance with KYC, AML, CTF, sanctions, risk management, internal control, and regulatory requirements.
• Oversee customer onboarding, due diligence, documentation collection, and contract execution processes.
• Monitor operational, reputational, and compliance risks and ensure timely reporting.
• Manage departmental budgets, promote cost-efficiency initiatives, and identify business improvement opportunities.
• Prepare management reports and provide recommendations to enhance sales performance and service quality.
• Recruit, coach, train, motivate, and retain team members while setting and evaluating performance objectives.
• Conduct internal controls and ensure employees comply with internal regulations, processes, and quality standards.
• Support insurance-related activities, including client referrals, policy offers, contract placement, renewals, and customer assistance.
• Maintain the confidentiality of company, client, and employee information at all times.