Client Service Specialist – Japan

Job description

We are seeking a Client Service Core Specialist based in Tokyo to provide dedicated coverage for clients in Japan and across the APAC region. The role focuses on delivering consistently high-quality client experience, client communication, managing client requests and complaints as well as ensuring adherence to global client service. You will partner closely with Sales/Client Coverage and key stakeholders to identify potential risks, align expectations and support sustainable business growth.

Provide day-to-day client service coverage for institutional clients in Japan and across the APAC region, ensuring timely and accurate responses and proactive follow-up

• Coordinate with global Client Service and Operations partners to ensure smooth front-to-back (F2B) processing, clear handovers and consistent service delivery
• Identify potential risks and constraints (e.g., reporting requirements, cut-off times, legal/regulatory considerations, operational complexity), propose solutions and align expectations with Sales/Client Coverage and internal stakeholders
• Drive adherence to global client service and and front-to-back (F2B) processes processes, controls and documentation standards; escalate exceptions and support continuous improvement initiatives
• Partner with Operations, Legal, Compliance, Finance and Portfolio teams to resolve issues, support client requests and ensure consistent client experience
• Maintain appropriate tracking of onboarding and service delivery milestones, providing clear status updates and managing stakeholder communications