Lead Reg E Investigations & Processing Analyst

Job description

You will:

• Investigate Reg E claims involving ACH, debit card, ATM, P2P, and other electronic transactions.
• Apply Reg E requirements to determine provisional credit eligibility, liability, and final claim outcomes.
• Review transaction data, statements, network rules, and supporting documentation to reach well-supported decisions.
• Ensure claims are processed within regulatory timelines and documented with clear rationale.
• Identify exceptions, trends, or potential control gaps and escalate as appropriate.
• Respond to internal inquiries, quality reviews, audits, and regulatory requests.
• Maintain accurate case notes and documentation in claims management systems.
• Contribute to process improvements, job aids, and training materials.