Process and Quality Analyst (Global Wealth Management)

Job description

Are you an expert in banking process risks and tools? Do you thrive in managing process risks and driving quality improvements? Do you like to educate others, encouraging high quality standards? Are you ready to lead initiatives that strengthen client trust and regulatory adherence?

We’re looking for a process and quality specialist to:

• be point-of-entry contact for queries about regulations, processes, tools and risk
• organize and conduct training for new tools and processes to improve quality and enablement
• monitor risk reports, flag relevant issues to the team and escalate if necessary
• identify, evaluate and implement mitigation measures for process and quality-related risks, including compliance gaps and KYC issues
• maintain the quality of client relationships by proactively delivering holistic solutions that address their needs
• collaborate closely with client advisors, assistants and the desk head, as well as various other internal departments