Mortgage Loan Coordinator Lead - US

Job description

The Loan Coordinator Lead is responsible for leading and overseeing the loan coordination operation supporting U.S. Wealth Management and Private Banking mortgage origination services. This team lead will be maintaining accountability for service delivery, quality, regulatory compliance and operational performance.

Your responsibilities

• lead teams of Loan Coordinators to achieve service, quality, productivity, and risk management objectives.
• support Private Mortgage Bankers throughout the processing transaction including daily communication, expectation setting, and status updates
• coordinate with Private Mortgage Banker and Underwriting to provide solutions for complex transactions
• partner with Closing Specialist to schedule and assist the team in gathering needed items for closing documents
• proactively manage loan escalations to ensure timely resolution, detailed communication and effective review analysis
• efficiently manage a high-touch pipeline while providing excellent client satisfaction
• promote the firm's values, culture, and commitment to delivering exceptional service to internal and external clients.