Autonomous Vehicle Remote Assistance Specialist(Overnight Shift In-Person)

Job description

About The Role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments. As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude.

This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders. This is a 100% in-person role and we do not offer remote positions or hybrid work. We are primarily looking to staff our overnight team which is 10pm-7am.

What You Will Do

• Provide real-time intervention using camera and sensor feeds to support AV operations
• Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior) Exercise judgment in situations without clearly defined procedures
• Handle escalations and high-complexity incidents as part of core responsibilities
• Document incidents and provide detailed reports for downstream teams
• Communicate with cross-functional stakeholders to resolve issues
• Identify recurring issues and contribute to root cause analysis

Basic Qualifications

• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training Understanding of U.S. traffic laws At least
• 1 year of experience in operations, technical support, product testing, or similar roles
• Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.

Preferred Qualifications

Strong judgment and decision-making skills Ability to maintain strong decision-making and focus during critical real-time operational incide

Responsibilities

For Phoenix, AZ-based roles

The base hourly rate amount for this role is USD $25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.