Senior Key Account Manager, Uber Eats Portugal

Job description

About the Role We’re looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You’ll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health.

This is a client-facing, individual contributor role where impact, autonomy, and customer success converge. What the Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.

Drive growth through consultative strategy

develop Joint Business Plans and support product adoption and location expansion.

Champion client success and health

Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.

Be the go-to expert for your partners

Serve as the trusted advisor—resolving conflicts, providing platform insights, and guiding partners toward business excellence.

Collaborate cross-functionally

Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.

Turn feedback into action

Synthesize partner insights into recommendations that influence Uber’s product and commercial roadmap. ---- Basic Qualifications ---- 4-7 years of experience in a B2B, client-facing role (e.g.

Account Management, Sales, Customer Success, or senior retail/foodservice leadership)

• Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
• Proven track record of building strong client relationships and delivering measurable impact, both commercial and operational Strategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insights
• Excellent communication and interpersonal skills with a knack for navigating complex conversations and aligning stakeholders Self-starter mindset with the ability to thrive in a fast-paced, high-growth environment Native Portuguese and fluent in english ---- Preferred Qualifications ---- SQL Consulting experience Comfortable with CRM tools (Salesforce preferred) and Google Workspace ~~ ~~