Senior Commercial Account Manager - Chinese Category

Job description

About the Role Uber Eats is looking for a Senior Commercial Account Manager to own some of the most valuable Chinese Category partnerships for Uber Eats in Yorkshire & Surrounding areas - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving.

You should be comfortable in an “all-hands-on-deck” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. This role sits within the Yorkshire team and is responsible for the growth and experience of top Chinese Category and local brands in the region, helping them to flourish on our marketplace with an unbeatable experience. There will be no shortage of challenges and opportunities to throw yourself into!

What you’ll do Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term. Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization. Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction. Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.

Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale. Time spent in the day 40% Partner relationship management and consultative outreach. 25% Data analysis, portfolio health tracking, and account planning. 20% Cross-functional collaboration and internal strategy alignment. 15% Administrative tasks, Salesforce documentation, and process standardizing.

Basic Qualifications

3+ years of experience in account management, operations, sales or customer-facing functions. Ability to negotiate with external partners and overcoming objections to gain commitment. Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities. Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management. Fluency in the local language of the market, and professional proficiency in English.

High school diploma or equivalent.

Preferred Qualifications

Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making. Demonstrated problem-solving ability to solve gaps in merchant processes. Stakeholder management skills with the ability to influence without authority. ~~ ~~