Sr Operations & Logistics Manager

Job description

About the Role As a member of the Taiwan Delivery Partner Operations team, you will own strategic initiatives that shape the end-to-end experience for Uber Eats Delivery Partners (DPs) in Taiwan. The role spans DP loyalty, product experience, payments, funnel automation, competitor intelligence, and new earning opportunities. You will serve as a key bridge between the Taiwan business and regional product teams, translating local DP needs and market insights into scalable product and operational solutions.

You will work cross-functionally across Product, Operations, Legal, Policy, Finance, Tax, Ads, and external partners to take initiatives from strategy through execution.

What You Will Do

Delivery Partner Loyalty, Uber Eats Pro Own the strategy, execution, and continuous optimization of Uber Eats Pro, Taiwan's DP loyalty program. Drive program and product enhancements, benefit expansion, and engagement initiatives. Use data and DP insights to improve program performance, engagement, and retention. Delivery Partner Product Experience Serve as the Taiwan DP product POC, partnering closely with regional and global teams on product rollouts, improvements, and roadmap priorities.

Identify key DP pain points and translate local business, market, and regulatory needs into actionable product opportunities. Lead local product incident and outage management, coordinating across Product, Engineering, and Operations teams to assess impact, drive resolution, and ensure effective stakeholder communication. Drive local execution of key DP product initiatives, including payment features such as Instant Pay, ensuring operational readiness and a seamless DP experience.

Competitor Intelligence Own competitor intelligence across DP product experience, earnings, onboarding, loyalty, and engagement. Translate competitor and market insights into actionable recommendations for Taiwan's product and operational strategy. Identify emerging market trends and opportunities to strengthen Uber Eats' DP value proposition. New Earning Opportunities Develop and scale new earning opportunities for DPs beyond delivery, including Delivery Bag Ads.

Partner cross-functionally with Ads and other teams to incubate and launch new programs. Evaluate new opportunities based on DP value, business impact, operational feasibility, and scalability

Basic Qualifications

Experience: 4+ years of experience in strategy & operations, program management, consulting, business operations, marketplace operations, or related fields.

Program Management

Demonstrated experience leading complex cross-functional projects from strategy through execution.

SQL & Data Analysis

Proficiency in SQL, with the ability to independently query, analyze, and interpret data to generate insights and support decision-making.

Communication

Excellent written and verbal communication skills in both Mandarin and English, with the ability to influence stakeholders across functions.

Execution

Highly organized, proactive, and able to independently manage multiple strategic initiatives in a fast-paced environment.

Technology

Experience using AI tools to improve productivity and workflows.

Preferred Qualifications

Experience in product operations, including working closely with Product and Engineering teams on product launches or improvements. Experience managing loyalty, rewards, membership, or customer engagement programs. Experience launching or scaling new products, strategic partnerships, or marketplace initiatives. Experience working across Product, Marketing, Legal, Finance, and Policy teams. Experience building business cases, defining program KPIs, and driving continuous optimization through experimentation and data.

Passion for creating innovative products and programs that improve the experience of independent earners and marketplace participants.